Master Service Agreement

This Master Service Agreement (“Agreement”) governs the provision of services by Sound Associates (“us,” “we,” or “our”) to our customers (“Customer” or “you”). This Agreement outlines the terms and conditions that apply to the services provided by us. By accessing or using our services, you agree to comply with this Agreement. If you do not agree with any part of this Agreement, do not access or use our services.

1. Scope of Services

We offer hearing aid-related services and solutions, including hearing assessments, hearing aid fittings, repairs, and consultations. The specific details of the services to be provided will be mutually agreed upon by us and the Customer and outlined in a separate agreement or work order.

2. Service Fees and Payment

The fees for our services will be communicated to you in writing and agreed upon before the commencement of any services. Payment terms and methods will also be specified in the separate agreement or work order. We reserve the right to modify our fees with prior notice.

3. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party during the course of the engagement. This includes, but is not limited to, proprietary information, trade secrets, customer data, and any other information marked or identified as confidential.

4. Ownership and Intellectual Property

All intellectual property rights associated with the services, including but not limited to software, tools, documentation, and any other materials provided, will remain the property of Sound Associates or its licensors. The Customer shall not reproduce, modify, distribute, or create derivative works from the provided materials without our prior written consent.

5. Limitation of Liability

We shall not be liable to the Customer or any third party for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the services provided under this Agreement. Our liability shall be limited to the total fees paid by the Customer for the specific services in question.

6. Termination

Either party may terminate this Agreement with prior written notice if the other party breaches any material term of this Agreement. Upon termination, the Customer shall pay for all services provided up to the termination date, and any outstanding fees or obligations shall become immediately due.

7. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Washington. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Washington.

8. Contact Us

If you have any questions, concerns, or wish to discuss the terms of this Agreement, please contact us at:

• Sound Associates – Seattle
• Address: 9776 Holman Rd NW STE 101, Seattle, WA 98117
• Phone: +1 (206) 782-6770
• Email: [email protected]

• Sound Associates – Sumner
• Address: 15324 Main St E STE B, Sumner, WA 98390
• Phone: +1 (253) 863-3311
• Email: [email protected]